Protecting the security of our debit and credit card holders is a top priority for Clinton National Bank.

There has been much publicity recently about the theft of card numbers and Personal Identification Numbers (PINS).  These security issues can effect anyone and are often caused by  situations out of your control, as well as ours.

 We want to take this opportunity to remind you of ways to reduce your risk of becoming a victim of these problems:

• The best way to protect yourself is to closely watch your bank account activity and promptly report any suspicious transactions.

• You should always protect your card and the account number.  Your PIN should be kept in a secure place, away from the card.
• At an ATM, be aware of the people around you and the machine.  When you enter your PIN, cover the keypad so others can not see your information.   Always take the receipts with you, so you are able to verify the transactions on your statement. 
• When you use your debit card at a merchant location, ask for your purchase to be processed as a credit transaction, thereby requiring your signature, instead of your PIN.   Also, ask for any carbons or other items not required to be kept by the store.  
• Change your PIN periodically for security purposes.  When you wish to change your PIN, we are able to do that at our main bank, in a matter of minutes.
• Do not enter your card number or other personal information on a website that is not secure.  Internet Explorer will display a closed padlock at the bottom of you screen.

By following these recommendations, it will be more difficult for unauthorized people to access your Easy Check Card, Shazam or credit cards with fraudulent transactions.   You can also find security information on our website at www.clintonnational.com under the credit card link. 

If you have any concerns about the safety of your cards, please call our Customer Service Department at 563-243-1243 or 800-243-9007.

Debit Cards

Clinton National Bank uses a fraud monitoring service to review transactions on our EasyCheck Cards and Shazam Cards for potential abuse. Transactions will be reviewed by this system within minutes of being authorized. This monitoring will not affect your ability to make purchases.

Transactions will be monitored 24 hours a day, seven days a week. Fraud analysts will contact cardholders if they detect suspicious activity. An automated call will be placed to you using the latest information we have on file for you. You will be asked to call 1-800-830-1925 to verify the status of the transaction(s) in question.

If you confirm the suspected transaction is valid, no action is taken. If you confirm that the suspected transaction is fraudulent, the fraud analyst will block further activity for that card, and you will be asked to contact Clinton National Bank Customer Service. We will then reissue you a new card and assist you in disputing any fraudulent charges. In the event you cannot be contacted, the fraud analyst will block further activity for that card, and you will be asked to call 1-800-830-1925 or contact Clinton National Bank.