In a
continuing effort to provide you, our customer,
with up-to-date information regarding the safety
of your identity and privacy, we have outlined
the following best practices.
- Never
give out your bank or credit card account
number over the telephone to someone who
called you.
- Never
take money out of the bank and give it to
someone you don't know.
- Destroy
credit card solicitations you receive in the
mail, especially if they have checks
attached.
- Never
disclose your Social Security number.
- Always
review your bank statements for discrepancies.
- Never
give out your ATM or debit card or disclose
the PIN number.
- Do
not keep your PIN number in the same place
you keep your ATM or debit card.
- If
you ever feel uncomfortable about any
situation involving your money, call the
bank or your local police department.
- Remember
that banks, insurance companies, investment
managers and government agencies will never
call you or email you and ask for your
account number, PIN number or other
non-public information.
Please
review the links on the left for further
information
Debit Card Security
Clinton National Bank uses a fraud monitoring service to review transactions on our EasyCheck Cards and Shazam Cards for potential abuse. Transactions are reviewed by this system within minutes of being authorized. This monitoring does not affect your ability to make purchases.
Transactions are monitored 24 hours a day, seven days a week. Fraud analysts will call cardholders if they detect suspicious activity. An automated call will be placed to you using the latest information we have on file for you. You will be asked to call 1-800-830-1925 to verify the status of the transaction(s) in question.
If you confirm the suspected transaction is valid, no action is taken. If you confirm that the suspected transaction is fraudulent, the fraud analyst will block further activity for that card, and you will be asked to contact Clinton National Bank Customer Service. We will then reissue you a new card and assist you in disputing any fraudulent charges.
In the event you cannot be contacted, the fraud analyst will block further activity for that card, and you will be asked to call 1-800-830-1925 or contact Clinton National Bank.
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